1. Introduction
Digital Clearing and Forwarding Agency ("DCF Logistics", "we", "us", or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our logistics services.
By using our services, you consent to the data practices described in this policy.
2. Information We Collect
Personal Information
We may collect personal information such as your name, email address, phone number, company name, and shipping addresses when you use our services or contact us.
Shipment Information
We collect information about your shipments including cargo details, origin and destination, tracking numbers, and delivery instructions.
Usage Data
We automatically collect information about how you interact with our website, including IP address, browser type, pages visited, and time spent on our site.
3. How We Use Your Information
- To provide and maintain our logistics services
- To process shipments and handle customs clearance
- To communicate with you about your shipments and our services
- To improve our website and services
- To comply with legal obligations and regulatory requirements
- To send you marketing communications (with your consent)
4. Information Sharing
We may share your information with:
- Shipping carriers and logistics partners necessary to complete your shipments
- Customs authorities and government agencies as required by law
- Service providers who assist us in operating our business
- Legal authorities when required by law or to protect our rights
We do not sell, trade, or rent your personal information to third parties for marketing purposes.
5. Data Security
We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet is 100% secure.
6. Your Rights
You have the right to:
- Access and review your personal information
- Request corrections to inaccurate information
- Request deletion of your personal information
- Opt-out of marketing communications
- Request a copy of your data in a portable format
To exercise these rights, please contact us using the information provided below.
7. Cookies and Tracking
We use cookies and similar tracking technologies to enhance your experience on our website. Cookies help us:
- Remember your preferences and settings
- Analyze website traffic and usage patterns
- Provide personalized content and advertisements
- Improve our website functionality
You can control cookie settings through your browser preferences.
8. International Transfers
As a logistics company operating across West Africa, your information may be transferred to and processed in countries other than The Gambia. We ensure appropriate safeguards are in place to protect your information during such transfers.
9. Data Retention
We retain your personal information for as long as necessary to provide our services and comply with legal obligations. Shipment records are typically retained for 7 years in accordance with customs and tax regulations.
10. Children's Privacy
Our services are not intended for children under 18 years of age. We do not knowingly collect personal information from children under 18.
11. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date.
12. Contact Us
If you have any questions about this Privacy Policy or our data practices, please contact us:
Digital Clearing and Forwarding Agency
Banjul Port Area
Banjul, The Gambia
Email: privacy@dcflogistics.gm
Phone: +220 123 456 789